To ensure your shopping experience, please carefully read the following terms before applying for a return:

I. Return Application Time

You can submit a return application within 7 days of receiving the goods. Applications submitted after this period may not be accepted.

II. Supported Return Situations

You can apply for a return or refund in the following situations:

The product has quality problems (e.g., damaged, unusable); The received product does not match the order; Damage occurred during transportation; The product has obvious defects or malfunctions.

III. Return Conditions

Please ensure that the returned product meets the following requirements (opened products can also be returned):

The product has not been damaged by human error;
It is in basic condition (including accessories, packaging, etc.);
It does not affect resale (except for quality problems); Provide order information and a description of the problem (photos are recommended).

IV. Return Process
Contact customer service to submit a return application; Provide the order number and a description of the problem; Customer service will provide return instructions after approval; Return the product to the designated address; After receiving and inspecting the product, we will process the refund within 3–7 business days.

V. Shipping Costs
Return shipping costs due to quality issues or incorrect shipments will be borne by us.
Return shipping costs due to personal reasons (such as dislike, incorrect specifications, etc.) will be borne by the buyer.
Costs incurred due to unjustified refusal to accept delivery or incorrect address information will be borne by the buyer.

VI. Non-Returnable Items

Returns may not be supported in the following situations:

Exceeding the return application period;
Product showing signs of damage or obvious use;
Missing accessories or severely damaged original packaging;
Customized or special items (such as those explicitly marked as non-returnable).

VII. Precautions
Please do not return items without confirmation;
We recommend using a trackable logistics method to return the goods;
Please pack sports equipment properly to avoid further damage during transportation.

VIII. Contact Us

If you need to apply for a return or have any questions, please contact us:

Address: 1023 N MAPLE AVE FONTANA, CA 92336

Email:
curtis@somulu.com
support@somulu.com

Phone: (339) 565-5313

We are committed to providing you with convenient and reliable after-sales service, making every shopping experience worry-free.